Refund & Returns Policy

Last Updated: 30/04/2026

Thank you for shopping with Aelryna Trading Private Limited. We strive to provide a smooth and hassle-free shopping experience for all footwear products including shoes, sneakers, sandals, boots, and more. Please review our Refund & Returns Policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

a. Damaged or Defective Products

You may request a return or replacement if:

• The footwear product is delivered in a damaged or defective condition
• The shoes, sneakers, or sandals are not as described or not usable
• You notify us within 7 days of delivery
• You provide clear unboxing videos or images as proof

b. Wrong Product Delivered

If you receive an incorrect footwear item:

• Report the issue within 48 hours of delivery
• Ensure the product remains unused and in its original packaging

c. Non-Returnable Items

The following items are not eligible for return:

• Footwear damaged due to misuse, improper handling, water exposure, or accidental damage
• Items returned without original box, tags, packaging, or accessories
• Products showing signs of wear or use
• Digital products or gift cards

2. Return Conditions

To qualify for a return:

• The footwear must be unused and in original condition
• Original shoe box, tags, accessories, and packaging must be included
• Any product identifiers must match our records

Returns that do not meet these conditions may be rejected.

3. Return Process

To initiate a return:

• Contact our support team with:
  • Order ID
  • Reason for return
  • Supporting images or videos of the footwear
• Our team will review your request within 24–48 hours
• Once approved, we will either:
  • Arrange a pickup, or
  • Ask you to ship the product to our designated address

After receiving and inspecting the item, we will proceed with a refund or replacement.

4. Refund Process

• Refunds will be issued to the original payment method used during purchase
• Processing time: 3–5 business days after approval

Shipping Charges

Shipping fees will only be refunded if:

• The footwear product is defective, or
• An incorrect item was delivered

5. Replacement Policy

You are eligible for a replacement if:

• The footwear product is defective within the return period
• The same shoe model or size is available in stock

If the item is out of stock, you may choose:

• A full refund, or
• An alternative footwear product (with price adjustment if applicable)

6. Order Cancellation

• Orders can be cancelled before dispatch
• Once shipped, orders cannot be cancelled
• However, you may request a return after delivery as per this policy

7. Warranty Claims

Most footwear products come with a manufacturer warranty (if applicable).

• After the return window closes, warranty claims must be handled directly with the manufacturer or authorized service center
• We can assist with guidance, but resolution timelines depend on the brand’s policy

8. Contact Us

For any return, refund, or order-related queries, please contact us:

Aelryna Trading Private Limited

📞 Phone: +91 9654573313, +91 9958244045
📧 Email: info@aelrynatrading.com

Address:
Office No-13, 2nd Floor, Shop No-6,
Choudhary Dharamvir Market,
Main Mathura Road, Badarpur,
New Delhi – 110044